Service Suspensions & Assistance
ENERGY ASSISTANCE: Community members may apply for energy assistance online or call 410-396-6406.
BALTIMORE CITY DEPARTMENT OF PUBLIC WORKS WATER BILLING ASSISTANCE PROGRAM:
Evictions in Baltimore City are halted while schools are closed after coordination between Mayor Jack Young, Baltimore City Sheriff John W. Anderson and District Administrative Judge Barbara B. Waxman.
COMCAST / XFINITY SERVICE:
The following policies will be put in place and will stay in effect for the next 60 days.
1. Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit: xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
2. No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available tooffer flexible payment options and can help find other solutions.
3. Internet Essentials Free to new customers: It’s now easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.
BGE SERVICE DISCONNECTIONS: BGE is suspending service disconnections and waiving new late payment charges at least until May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
VICINITY ENERGY (formerly VEOLIA): Vicinity is taking proactive actions in line with federal, state and local health organizations to protect employees, customers, and communities. We have a comprehensive plan in place to keep our operations running as usual and our commitment is to serve our districts without disruption as we respond to this pandemic. Vicinity’s sites will remain open and there will be no disruption in energy supply or service
DPW WATER SHUTDOWNS: effective immediately, Baltimore City DPW will not turn off water service for failure to pay. This will stay in effect until at least the time when the Maryland State of Emergency is lifted. It was a regional decision made through Executive Orders signed by Mayor Jack Young and Baltimore County Executive Johnny Olszewski, Jr.: https://content.govdelivery.com/accounts/MDBALT/bulletins/28117c1